Product customization

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FAQ

FAQ

We have collected some FAQs to help you better understand our company, our capabilities, our products and services.

After-sales service

1. Remote Installation Support: Provide installation manuals and detailed CAD drawings, SketchUp Pro 3D model drawings, as well as free video installation guidance.
2. Global Construction: If customers require, we can provide technical workers for installation guidance or directly arrange construction teams to your country for installation work.
3. Operation Training: Train your staff to master greenhouse operations, water and fertilizer management, shading, and climate control system usage.
4. Maintenance and Repair: Enjoy a three-year warranty, with timely technical support and maintenance services to ensure long-term stable operation of the greenhouse.
5. Spare Parts Supply: Reliable supply of spare parts for all greenhouse components.
6. Remote Assistance: Online support for troubleshooting, monitoring, and system optimization.
7. Cultivation Technical Support: Provide technical guidance on crop cultivation and management to help customers improve yield and crop quality.

Pre-sales Service

1. Professional Consultation: Provide expert guidance on greenhouse design, structure, and material selection based on your climate conditions, crop types, and budget.
2. Free Design Support: Offer free design services according to customer needs, including CAD drawings and SketchUp Pro 3D models and drawings.
3. Customized Solutions: Tailor greenhouse solutions, including single-span, multi-span, or fully automated systems, to meet your production goals.
4. Technical Support: Assist with project planning, layout design, and energy efficiency optimization.
5. Quotation and Proposal: Provide detailed quotations and project proposals, including materials, equipment, and installation services.
6. On-site Assessment: If needed, our engineers can evaluate the site to ensure the design and performance meet the desired standards.
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